IT Support Analyst

Organisation

Sherry FitzGerald

Sherry FitzGerald Group currently has an exciting opportunity for an IT Support Analyst to join their busy IT Department.

Scope

The successful candidate provide support on all IT user equipment and IT services to all Sherry FitzGerald Group companies, reporting to the Service Desk Manager. Key candidate attributes are excellent customer service skills and an aptitude for learning new technologies. Prior experience not required but beneficial. 

Working Hours

37.5 Hours per week, 9am - 5.30pm Monday to Friday. Due to the nature of the IT industry, some flexibility in working hours may be required in order to meet the Department’s service and performance standards and its responsibility to customers.

Key Technology Support Areas

  • Microsoft Office 2013/2016/365
  • Outlook e-mail
  • Skype for Business telephony
  • Windows 7/8/8.1/10 Enterprise edition
  • Desktop/Laptop Hardware config and maintenance (predominantly Dell & Toshiba)
  • Smart Phones
  • Tablets
  • Printing
  • Web technologies & web database structures
  • Active Directory user account management

Tasks & Duties

Primary duties include, but are not limited to:

  • Logging customer calls
  • Analysing incoming requests and determining appropriate solutions
  • Managing, documenting and updating of work instructions and customer calls
  • Provide remote support to diagnose a HW/SW problem on an End User workstation or peripheral device. Perform remote Break/Fix activities
  • Liaise with the IT Team and / or 3rd party suppliers to resolve problems where appropriate
  • Troubleshoot web content publication issues from various CRM feeds
  • Build desktop/ultrabook from base level install (hard drives, Ram, NICs, motherboard)
  • Support and troubleshoot peripherals (printers, IP phones, patching, etc.)
  • Configure, support and troubleshoot Smart Phones

Support users to an advanced level including instruction on moving files, email management, image manipulation and general support on Office and general packaged applications.

Knowledge & Skills

Personal skills & attributes will include:

  • Should hold a 3rd level qualification 
  • Excellent communication & interpersonal skills
  • Excellent telephone manner
  • Ability to work around issues and be creative as regards problem solving
  • Ability to communicate technical information to non-technical staff
  • Must be dependable & flexible and willing to work as part of a team
  • General technology awareness & willingness to learn
  • Interest in emerging technologies
  • Adaptability

Contact

Our current vacancy offers significant career opportunities for the right candidate. To apply please send a copy of your CV & cover letter to: cv@sherryfitz.ie

Closing Date

April 21st 2017