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PA/Department Manager (Valuation & Advisory)

An exciting opportunity has arisen in Valuations & Advisory. We are looking to recruit a Personal Assistant whom will be tasked with supporting the Head of Valuation & Advisory and the Chairman, of Cushman & Wakefield. The successful candidate will be supported by two direct reports and together provide a professional office management service, also responsible for the operations of a team of 25 people and liaising closely with 3 regional offices.

More information on the responsibilities, skills & experience are outlined below:



  • Pro-actively manage the needs of the Head of Valuation & Advisory and the Chairman, e.g. preparing & circulating documentation & presentations for meetings.
  • Continuously look to improve processes & systems through review, standardisation and streamlining.
  • Manage the workload & performance of the Administrative Assistants to achieve their objectives.
  • Develop the Administrative Assistants through coaching and feedback and putting individual development plans in place.
  • Pro-actively manage the Administrators, ensuring they are informed of key priorities.
  • Develop good working relationships with clients and colleagues.
  • Ensure a consistent, high standard of PA and administration work is delivered in an efficient & confidential manner. This includes the following:
    • Organising and attending team meetings, incl. taking & circulating minutes and agendas.
    • Schedule and manage all Valuation & Advisory external meetings and events.
    • Comprehensive diary management and organising travel arrangements for team members.
    • Managing and directing calls & queries.
    • Typing of correspondence, including Dictaphone work.
    • Preparation of PowerPoint presentations and submissions.
    • Maintenance of team WIP, debtors reports and pitch tracker.
    • SAM – opening files, input of data, management of SAM.
    • Maintenance of other databases, e.g. ValuePro.
    • Assistance with client research.
    • General administration, e.g. holiday records, sick leave, expenses & stationery.


Skills & Experience:

  • Four years’ experience in a similar role
  • Ideally hold a Third level Qualification
  • Have the ability to multi-task, be organised and have initiative. 
  • Strong working knowledge of entire Microsoft Office suite (Word, Excel & Powerpoint to an advanced level)
  • Excellent IT skills, e.g. bespoke software & CRM/MI packages

Key Capabilities:



  • Delegates tasks & objectives to team members in line with key priorities.
  • Willingly shares their knowledge and expertise with others.
  • Coaches & develops others, providing timely & constructive feedback.
  • Leads by example and role models the Company Values.


  • Effectively gathers & communicates information.
  • Listens to client needs, acts on insights & relays information.
  • Adjusts own communication style to ensure positive interactions.


Relationship Building

  • Develops key relationships and maintains regular contact with people.
  • Gets things done formally and informally within the company.
  • Maintains positive relationships despite personal differences.


Business Development

  • Works cross-functionally to capitalise on business opportunities.
  • Enhances our business reputation by delivering an excellent service.
  • Makes valuable contacts inside & outside of the company.



  • Highly organised and in control of own time and workload.
  • Ensures efforts are focused on priorities, performs multiple activities.
  • Takes ownership for quality of work and identifies areas for improvement.



  • Manages time & resources effectively.  Anticipates & quickly responds.
  • Introduces processes and systems to better plan and organise work.
  • Shares best practise across the company to drive business performance.


Negotiation & Influencing

  • Surfaces all objections, overcomes objections, creatively providing solutions.
  • Influences to achieve the best outcomes for the company.
  • Successfully manages client expectations.