From the 6th July 2012 all estate agents legally operating in Ireland are regulated and licensed by the Property Services Regulatory Authority, also known as the PSRA. The PSRA published a Code of Practice which licenced agents must abide to. This Code sets out the minimum ethical standards and procedures that clients should expect from licenced agents. A copy of this Code of Practice can be found here.
The Sherry FitzGerald Group are licenced by the PSRA and have built on the standards set down in their Code of Practice. We have implemented a series of internal policies and procedures through our company manual “The Sherry Fitz Way”, internal protocols and ongoing staff training. Staff in all areas of the Group receive ongoing training to ensure that we are consistently working to provide the highest service levels to our clients while also complying with all applicable legislation and regulation. We have a dedicated Customer Insights department who carry out surveys with our customers and the responses received are fed directly back to both management and staff through presentations and training, we are continuously learning and improving.
Sherry FitzGerald Group also have a Compliance Department who provide all staff with information and training to assist them to meet the legal obligations imposed on them through the various pieces of legislation e.g. PSR Act, 2011, Criminal Justice (Money Laundering & Terrorist Financing) Act 2010 and the European Union (Energy Performance of Buildings) Regulations 2012. Compliance levels are monitored on a monthly basis and fed back into senior management as well as each business unit. The Compliance Department are available as a resource to clients should they have any queries on how the legislation effects them as users of the services of a licenced property service provider.
The Sherry FitzGerald Group are committed to working to the highest ethical and legal standards while simply providing the best service. This is proven through customer testimonials and our company vales. We invite you to hear what our customers say about us here as well as reading a bit about where we have come from at http://www.sherryfitz.ie/about-us
PSRA Licence Numbers
Sherry FitzGerald Limited – 002183
Sherry FitzGerald (Commerical) Limited T/A Cushman & Wakefield - 002222
Sherry FitzGerald (Commerical) Cork Limited T/A Cushman & Wakefield - 002607
Sherry FitzGerald Countrywide Limited – 001628